The myEnforcement Order online service will be unavailable between 10.00am and 4.00pm on Sunday, 14 May due to scheduled maintenance. We apologise for any inconvenience.
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Frequently asked questions

Penalty Notices

General

How can I manage my penalties on my mobile phone?

You can manage your penalties on your mobile by downloading the free ServiceNSW app from the ServiceNSW website.

The app allows you to pay your penalties, view images, check details, check progress on your penalty payment plan, set reminders and receive notifications to avoid late fees.You can also manage your registrations, licences and view your demerit points.

To access all the services offered by the app, you need to:

  • register for a MyServiceNSW account and link to your RMS account online on the Service NSW website
  • turn notifications on in your phone settings.
I have lost my notice and am not sure what to do?

If you have lost your penalty notice and you know your penalty notice number and the date of the offence, you can log in to myPenalty to:

  • view your penalty details
  • view all available options to finalise your penalty and know your deadlines to act
  • pay your penalty or check your balance
  • check if we received your:
    • request for review
    • enquiry
    • request to go to court
    • statutory declaration naming the driver
  • view available images.

You can also contact us for your penalty notice number.

Note: the myPenalty online service will be unavailable between 4.00am and 4.30am each morning due to scheduled maintenance. We apologise for any inconvenience.

If you have lost your enforcement order please contact us. If you know your enforcement order number you can log in to myEnforcement Order to:

  • view your enforcement orders,
  • pay or add enforcement orders to your instalment plan
  • dispute a fail to vote fine
  • update your details and more.

You can also contact us for your enforcement order number.

I have changed my address, how do I update my details?

NSW law requires you to notify Roads & Maritime Services (RMS) of a change of address within 14 days. If you do not update your address with RMS, you are unlikely to receive important notices from us that may result in additional costs or enforcement action. You can change your address with RMS by phone at 132 213 or online.

Can the penalty amount or demerit points be reduced?

No. The penalty amount and the associated demerit points are fixed and set by law. There is no negotiation on the amount of either.

Pay the fine

Can I pay off my penalty notice, if I cannot pay in full?

If you can't afford to pay the penalty in full by the due date on the reminder notice, individuals may be able to pay by instalments. If the amount you owe is $240 or less, we can extend the deadline without charge if you start making minimum payments of $40 per fortnight or $20 each week. If the amount you owe is $240 or more, you can divide the amount by 6 to calculate the fortnightly amount (divide by 12 to calculate the weekly amount).

Note: you must start instalments before the due date on the reminder notice to avoid a further enforcement fee.

If you fail to make a payment, the original deadline and any fees for lateness will apply, so it is best to set up a direct debit from your bank account. We will send you a payment schedule after the due date on the reminder notice, advising the remaining payments and deadlines.

If you are receiving a Government benefit you can organise to pay by instalment via Centrepay. By starting before the reminder due date you will save the enforcement fee.

For more information on the options available, please read:

Can I pay my fines through my Government benefit?

For a penalty notice

If you receive a Government benefit, you may apply to enforce your penalty notice early to pay by instalment. To save the $65 enforcement fee you must apply before the penalty reminder due date.

To apply call 1300 138 118 or send us the Early enforcement to pay by instalments form (PDF) before the due date on the reminder notice.

Read David's story about applying for early enforcement and setting up a pay by instalment plan.

For an enforcement order

If you receive a Government benefit, you may apply to pay by instalment online, by phone or by mail.

My penalty does not have a BPAY payment reference number?

If you have a penalty that does not have a BPAY payment reference number, you can find the BPAY reference number by entering your penalty number and date of offence in myPenalty.

Otherwise you can use the penalty number to pay by credit card online or over the phone.

Note: the myPenalty online service will be unavailable between 4.00am and 4.30am each morning due to scheduled maintenance. We apologise for any inconvenience.

What happens if I do not pay my penalty notice?

If you do not pay or finalise your penalty notice by the due date, we will send you a penalty reminder notice giving you a further 28 days to pay or finalise the fine.

If you do not pay or finalise the penalty by the due date on the reminder notice, we will begin enforcement action by issuing an Unpaid Fine order. It will have an additional $65* fee added to the amount you already owe and if it remains unpaid by the due date, we will commence debt recovery action and further costs will be added.

Note: *$25 if the person is under 18.

How do I get email and SMS messages about my penalties?

Providing we have your email and mobile phone details, you need do nothing. We will automatically send the payment confirmation or reminder to your email address. If we do not have your email address, we will send a reminder message to your mobile phone number.

If we don't have your mobile or email address already, you can let us know by:

  • logging in to myPenalty
  • phone
  • email
  • including them when lodging applications online, on forms or in writing

We will also check we have your details correct when you are talking with us, so you don't miss out.

This service is in addition to the notices we already send. We will continue to send penalty notices to the address on Roads and Maritime Services records for vehicle related offences, or as supplied by the issuing authority.

Note: the myPenalty online service will be unavailable between 4.00am and 4.30am each morning due to scheduled maintenance. We apologise for any inconvenience.

How can I stop receiving email or SMS messages about my penalties?

Standard, 'unsubscribe' links will be included in all email notifications to allow you to unsubscribe at any stage. You can also contact us if you wish to unsubscribe.

If you do not want us to send you SMS messages please contact us and we'll deactivate your mobile number from the messaging service.

Name the driver

What if I wasn't the driver for the Penalty Notice I received?

If you received a penalty notice for a demerit offence and were not the person responsible for the vehicle at the time of the offence, by law, you must name the driver. You can also transfer the fine to the driver for a parking or camera detected non demerit offence.

To name the driver, complete and have witnessed a Statutory declaration - Individuals form (PDF) or Statutory declaration - Companies form (PDF) and send it to us. Companies can alternatively register for our Electronic Nomination System to name the driver.

The statutory declaration must be signed and witnessed by a Justice of the Peace or other authorised person. To find a Justice of the Peace, visit the Attorney General and Justice website.

Warning: severe penalties apply for falsely naming a driver. You may be required to provide supporting evidence in support of your nomination in writing, person or court.

Why did I receive a 'Fail to nominate within the specified timeframe' penalty notice?

You have been sent a 'Fail to nominate within the specified timeframe' penalty notice because you did not provide full details of the person responsible for the offence by the penalty reminder notice due date.

To name the driver, you must complete either a Statutory declaration - Individuals form (PDF) or Statutory declaration - Companies form (PDF) and send it to us.

How do I name the driver if it was not me?

To name the driver complete the Statutory declaration - Individuals form (PDF) form and send it to us.

The statutory declaration must be signed and witnessed by a Justice of the Peace or other authorised person. To find a Justice of the Peace, visit the Attorney General and Justice website.

You may need to provide supporting evidence in writing, person or court. If you don't supply the supporting evidence severe penalties apply.

When we receive the statutory declaration naming the driver a new penalty notice will be issued to them.

Log in to myPenalty to track the progress of your statutory declaration naming the driver.

Note: the myPenalty online service will be unavailable between 4.00am and 4.30am each morning due to scheduled maintenance. We apologise for any inconvenience.

I sold the vehicle before the offence, what can I do?

You will need to send us a statutory declaration with the new owner's details.

To avoid being held responsible for any penalty notices after you sell or give away the vehicle, you should also notify Roads and Maritime Services (RMS) of the disposal.

Why is it important I provide the current address of the driver?

If the driver has not updated their address with RMS, or the interstate equivalent, they are unlikely to receive important notices from us that may result in additional costs or enforcement action. They should change their address with RMS by phone on 132 213 or online.

How can I find out about fines issued to my car sooner, so I can remember who was driving?

By downloading the free Service NSW mobile app from the ServiceNSW website, you will receive a notification if your vehicle is caught on camera or receives a parking fine. The notification can help you recall who was driving to name them and transfer the fine.

To access all the services offered by the app, you need to verify your identity by signing in with your MyServiceNSW account. To setup a MyServiceNSW account, visit the ServiceNSW website.

Company eNominations

The vehicle is a company vehicle, what can we do?

If your company receives a penalty notice for a demerit offence, an authorised representative must name the person responsible. Further penalties of up to $11,000 apply for failing to name the person responsible by the due date. You may also transfer a non-demerit parking offence to the driver or person responsible.

Note: penalty notices issued to companies for camera detected offences are 5 times the amount applicable to an individual. By naming the driver responsible, within the specified timeframe, a new notice will be issued in the driver's name and the amount will reduce to the applicable individual amount.

We encourage companies to maintain logbooks to identify drivers of vehicles in which offences are committed.

To name the driver you can:

Note: whether you lodge online or by statutory declaration, you may need to provide supporting evidence in writing, person or court. If you do not supply the requested evidence, severe penalties apply.

Company eNominations

If you have a penalty notice for a vehicle that is registered in a company name, an authorised representative can tell us who was driving online.

By lodging online, you will:

  • save time by avoiding the need to arrange a statutory declaration witnessed by a Justice of the Peace or solicitor
  • avoid a further fine for failing to transfer the penalty within the specified timeframe.

Company eNominations is only valid for parking and camera detected penalties in the name of the company. If the penalty is in the name of an individual, we will need the Statutory declaration - Individual form (PDF) sent with the notice from the owner.

To use Company eNominations you must register by contacting us. Once registered, you will receive your login details.

Note: the myPenalty online service will be unavailable between 4.00am and 4.30am each morning due to scheduled maintenance. We apologise for any inconvenience.

Why is the amount on the penalty notice issued to a company so high?

Penalty notices for camera detected offences issued to companies are 5 times the amount applicable to an individual. Once the driver responsible is named, a notice is issued to the driver and the amount will reduce to the applicable individual amount.

To name the driver, you must complete a Statutory declaration - Companies form (PDF) and send it to us by the due date on the notice. If not received by then, the person named on the notice remains responsible for the offence.

What if I don't name the driver?

If it is a demerit point offence and you don't name the driver before the penalty notice due date, you may receive a further penalty notice for 'Fail to nominate within time frame specified'.

If you receive a penalty notice for 'Fail to nominate within time frame specified' you must take one of the options outlined on the notice before the due date.

Fines up to $11,000 can apply to 'Fail to nominate' offences.

Request a review

How do I appeal a penalty notice?

To appeal your penalty notice you can:

We must receive your request by the due date on the penalty reminder notice.

Overdue ambulance fees

Why is State Debt Recovery contacting me for an Ambulance Fee?

Ambulance NSW has engaged State Debt Recovery to recover outstanding Ambulance Fees on their behalf. You would have previously been issued with an invoice by Ambulance NSW for services rendered and a reminder Debt Notice advising the amount that remains overdue or you have not provided them with payment exemption details.

Why have I received an Unpaid Ambulance Fees Notice?

You have now been issued with an Unpaid Ambulance Fees Notice, as you have not paid your reminder Debt Notice within the due date. An additional $65 enforcement cost has been added to the outstanding amount. To avoid further enforcement action and costs, please ensure payment is made by the due date or contact us to discuss your options.

How do I know if I am exempt from paying this account?

Some ambulance services are provided free of charge to people who fall into the following categories, provided, they were in receipt of a benefit entitlement at the time of receiving ambulance services.

Concession card holders

  • Health Care Concession Card holder
  • Pensioner Concession Card holder
  • Department of Veterans Affairs Card holder
  • Commonwealth Seniors Health Card holder.

Cover for concession card holders is provided for:

  • Ambulance services in New South Wales
  • Emergency ambulance services for all other states or territories.

If you are holder of a concession card, you will be required to provide your concession card number to the State Debt Recovery by contacting us.

I don't agree with these charges, how do I request a review?

If you have a query relating to the charges for your Ambulance account, you need to contact us immediately to resolve this matter.

Will Medicare cover ambulance costs?

Medicare does not cover ambulance costs. The person treated by paramedics (i.e. the patient) or the parent of a child being treated is responsible for paying any fees associated with their treatment and/or transport, regardless of whether or not they were the individual who requested an ambulance.

I have Private Health Fund Membership, am I covered?

The major private health funds offer 'ambulance only' products and in New South Wales members pay an 'ambulance levy' as part of their basic hospital cover. Persons with /or considering this form of insurance are advised to check with their health fund to find out exactly what coverage is provided.

 

For further information on exemptions for Ambulance Fees go to NSW Ambulance.

Last updated: 24 February 2016