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Giving feedback on services you have received

We are committed to continuously improving our client services.

As our valued client, you can help us improve our services by providing feedback about your dealings with us by giving a compliment, making a suggestion or complaint.

If our service does not meet your expectations, exceeds it or if you have a suggestion, let us know. Your feedback helps us identify areas where we can improve as well as areas performing above your expectations.

Please give us feedback by completing our Client feedback form (PDF) and send it to the address on the form or email it to us. Please include your penalty notice or enforcement order number in the email title, to help us process your feedback as soon as possible.

We also request that you include your full contact details as we may need to respond to your email enquiries by phone or post where you are requesting information of a sensitive or confidential nature.

Read more information about what happens to your feedback in our Client feedback factsheet (PDF).

Last updated: 20 April 2017