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13/02/2015: Scams continue - Clarification of SDRO contact methods

SDRO contact methods

SDRO does not issue fines by email - they are issued on the spot or by post

In light of continued email scams demanding payment of fake penalty notices, we would like to clarify how we may contact you about your penalty notices or enforcement orders.

  • Penalty notices are either issued on the spot (served in person or placed on a vehicle) or by post.
  • Penalty reminder notices and enforcement orders are only issued by post.
  • If you ask for information, review, or copies of your fine/s, we may respond by email.
  • Where you have previously provided us with your email address or mobile number:
    • We may send a final courtesy reminder email or SMS when your penalty reminder notice is overdue so you can avoid the $65 enforcement fee and debt recovery action. These messages are supplementary to the formal penalty notices and penalty reminder notices served in person, on a vehicle or by post. We do not attach copies of notices to these reminders.
    • We may send courtesy confirmation of your payment of a fine (by email or SMS).
    • We may send notifications in regard to your payment arrangements (by email or SMS).

To stay up-to-date on the latest scams and protect your online security, visit the Security page.

'Just a reminder'

We are piloting a new scheme called 'Just a reminder'. You may receive a courtesy reminder call from one of our staff members if you have a fine that is due for payment. We are providing this service to help you avoid extra fees and debt recovery action.

Our website and email

Our website and email addresses always end in *.nsw.gov.au. Please treat any communications about penalty notices with an address containing *.org *.com *.net *.org.au *.com.au *.net.au or other variations as suspicious. We also strongly recommend that you do not click on the links or open attachments in these emails as they may contain viruses.

Check your fine

You can check the legitimacy of a penalty notice or enforcement order issued in NSW by using our self service portals (myPenalty or myEnforcementOrder) or by calling 1300 655 805.

For more information about email scams, see the Australian Government Scamwatch service.

Last updated: 24 December 2015